What our Customers say...
Water Damage Testimonials
AMAZING service by a very professional team! I can't even begin to tell you how awesome Eric, Rudy and the rest of the SERVPRO team is. They responded quickly to my call to help mitigate the floor damage caused by water from a leaking AC unit. They checked for mold, asbestos, patched up the dry wall and changed the entire floor. They were so polite with my tenants and worked around the tenants' schedule. The mitigation team was patient and worked with my insurance company's timeline and reimbursement policies. I would recommend SERVPRO in a heart beat! Truly great team of professionals!!! I can't say enough good things about them
This is a LONG overdue review of SERVPRO of San Gabriel. They helped us over a year ago, back in March 2020, shortly after the pandemic shut-down orders started. My elderly mother lives nearby, and the pipe under her kitchen sink burst, causing extensive water damage to the condo. The leak was only discovered upon seeing water leak down the roof of the garage on the level below the kitchen. I live out of state, and with the statewide shut-down in place, I couldn't fly down to CA to help. So we were handling everything from a distance via email and phone--dealing with searching/hiring emergency water remediation contractor, insurance adjuster visits, and searching/hiring restoration contractor. It was such a nutty time that we did things piecemeal, and we didn't find SERVPRO until after we had already hired another contractor to handle the water remediation part. I contacted several places for bids on the restoration, and SERVPRO was the most prompt. Upon learning English was not my mom's first language, they sent someone who spoke her language. They ended up removing the damaged flooring and replacing the floor of entire downstairs of the condo (2 bedrooms, kitchen, dining, living room, and stairway down to the garage). Terence and Rudy were both responsive via emails, and Rudy also communicated with me via text. March 2020 was a scary time for us to have strangers--contractors--go in and out of my elderly mom's home. I am grateful for the contractor team's professionalism, and the ease by which we were able to handle all of this from a distance. If you are looking for any service that SERVPRO of San Gabriel can handle, don't hesitate to contact them and get a bid.
Kris and Cisco are very dedicated to their work and to SERVPRO. I felt very comfortable having them in my home.
Water damage is very disturbing and they were reassuring regarding mold remediation
I would call upon them again.
Sewage pipe. Crawlspace. Leak. Three things that sound terrible separately, but together is a disgusting fucking trifecta. What do you do in this kind of situation? Pay someone else to deal with it DUH!
We called SERVPRO out, they came out right away and was able to clean it up and remove the odor over a few days. The crew was dope and way more professional than I ever am. Thank God for money! Thank God people will do anything for it! This sounds like I condone prostitution! I'm outta here!
Recently had a water damage in the foundation, and called up statefarm who recommended me SERVPRO. team were very experienced and fast in response. They followed through the case like a PRO! It sucks to deal with the water issue but I am glad we now know a very good resource for restoration. Keep up the good work!!
Back flow from toilet, these guy responded so quickly after I call them. They arrived within 30 mins.
Cisco is friendly, and he work fast!
Eric is fantastic, he is friendly and patient to all of my questions.
They are professional and fast, I'm very happy that I call them
All the great reviews you see on Yelp about SERVPRO San Gabriel are all true!
I had a water leak in my bathroom in a first floor condo. I called SERVPRO of San Gabriel and Eric came immediately to see if he could identify what the cause was. Eric's response time was fast and he worked with my tenant's schedule to restore the function of my bathroom.
As SERVPRO San Gabriel checked the moisture levels of my wall, they set up fans to dry the area and sent pictures by phone to me as this was my rental property. I contacted the HOA plumber to determine the fault and the cause of action while SERVPRO sent samples for testing of air and materials. When I received the results, I asked if they knew of a contractor who would build back my bathroom. SERVPRO San Gabriel helped with the restoration of the bathroom.
I need to tell you not all SERVPRO companies are the same; each is independently owned and operated. This specific company has great customer service, knowledge, willing to work with insurance and off-site owners. I spoke to SERVPRO by phone, sent emails, and they provided explanations and suggestions on how to best handle the situation.
They live up to their mission of understanding the stresses and worries that comes with water damage disruptions. Their goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
Thank you SERVPRO of San Gabriel, Eric and all the professionals that helped in the restoration of my bathroom!!!
Last month, I stepped into a puddle of water at 3am on my way to the bathroom. I followed the trail of water and realized that the toilet had leaked an inch of water throughout the entire house. I called around the next day, not knowing what to expect. I first called RotoRooter and they quoted me $150 just to come out and "at least $500 for the clean-up service". They were quite rude and made me feel like they didn't want my business. I did a little bit of research and came across SERVPRO of San Gabriel- they had stellar reviews, so I gave them a call not expecting much. Annita answered all of my questions and told me that they would deal with our homeowners insurance directly so that we wouldn't have to pay anything out of pocket. They came out the very next day and assessed the situation- it was a lot worse than we thought. Fans, dehumidifiers were set up that day and they advised us to contact insurance to get relocated to a hotel. It's now 3 weeks later and we're still at our hotel while the repairs are being done to our house. It's been a pain and extremely stressful to be out of our house for so long, but the thing that made our life easier was the team at SERVPRO. They took care of everything. Annita walked me through the process and kept in constant contact with me through text messages. She always responded right away and was very patient with all of my questions. I am truly grateful that I found these guys because I can't imagine another company taking care of us the way they did. Very highly recommended!!
When my waste line backed up and flooded my garage, things went nuts. I was feeling lost, frustrated, and wasn't quite sure how to approach the entire situation.
Annita and her amazing crew took over as soon as I called her. She told me exactly what the protocol would be and came over very quickly to assess the damage. Step by step, she was very clear and had a game plan to get everything taken care of for me. She and Charlie (lead tech) stayed late into the night until my garage was cleaned up.
And the work doesn't stop with just the clean up, they will make sure the area is properly quarantined, air is clean, and any contaminated walls and materials were properly disposed of. Annita also scheduled a 3rd party lab to come out afterwards and make sure everything was REALLY clean, not just visually clean.
Both Annita and Charlie were absolute pros when it came to this. They knew exactly what to do, and did exactly what they said they would do. They were always so accommodating with our schedule and easy to communicate with. Annita also helped me deal with my insurance company so I didn't have to as much.
I hope I never need to call them again, but if that unfortunate day does come, there's no one else I would call to take care of my home and the safety of my family/home than SERVPRO of San Gabriel.
HIGHLY RECOMMENDED! Super responsive, superb customer service, punctual, good on follow-ups, everyone (Charlie, Annita, Derrick, Cisco) was great and had pride in their work (taking their time to do things right), answered every question and explained things to educate us, went above and beyond to help homeowners in need, and a sense of humor to help me laugh in a stressful time.
We had a bad shower leak. Due to work and long commute, they accommodated our schedules by coming out after business hours. They cleaned up every day, and worked with our insurance company directly on payments for approved coverage. We lost drywalls, bedroom and hallway floors, door jams, baseboards, entire dual sink vanity, floor to ceiling cabinets, entire travertine-tiled shower gutted down to studs and concrete slab with lots of mold and subterranean termites. They remediated the mold, and covered up everything to help us minimize dust before we can build everything back, and provided all paperwork promptly. We trusted them and gave them a key and left for work.
Not all SERVPROs are equal. Each location is a franchise with a different owner. Select this one and you are in great hands!
FYI, they do demo on damage and mold remediation, not build back or treating pests. I like it this way because if one company handles demo and build back, it's conflict of interest.
Thank you for all your help!!!
We had a pipe burst under our house and it left about an inch of water in the crawl space. We didn't know what to do, so I hopped on Yelp and found this SERVPRO. I spoke to Anita and told her about the damages. She immediately sent Derrick and Charlie to our house within the next hour. The crew crawled under there to assess and said they would have to extract the water out. They went on to explain the dry out process and we trusted them with helping us with this first-time situation. All in all, they were awesome to work with. They gave us daily updates and kept us in the loop every step of the way. I would definitely use them again, thank you SERVPRO!