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Fire & Water - Cleanup & Restoration

What our customers are saying about our water damage restoration service.

6/22/2022 (Permalink)

This is a LONG overdue review of SERVPRO of San Gabriel.  They helped us over a year ago, back in March 2020, shortly after the pandemic shut-down orders started.  My elderly mother lives nearby, and the pipe under her kitchen sink burst, causing extensive water damage to the condo. The leak was only discovered upon seeing water leak down the roof of the garage on the level below the kitchen.  

I live out of state, and with the statewide shut-down in place, I couldn't fly down to CA to help. So we were handling everything from a distance via email and phone--dealing with searching/hiring emergency water remediation contractor, insurance adjuster visits, and searching/hiring restoration contractor.

It was such a nutty time that we did things piecemeal, and  we didn't find SERVPRO until after we had already hired another contractor to handle the water remediation part.  

I contacted several places for bids on the restoration, and SERVPRO was the most prompt.  Upon learning English was not my mom's first language, they sent someone who spoke her language.  

They ended up removing the damaged flooring and replacing the floor of entire downstairs of the condo (2 bedrooms, kitchen, dining, living room, and stairway down to the garage).  Terence and Rudy were both responsive via emails, and Rudy also communicated with me via text.  March 2020 was a scary time for us to have strangers--contractors--go in and out of my elderly mom's home.

I asked them to take care and keep their distance.  My mom said they did that every day, making sure to give her plenty of space; they showed up when they said they would, and they cleaned up after themselves.  The new floor looks great.  

I am grateful for the contractor team's professionalism, and the ease by which we were able to handle all of this from a distance.  If you are looking for any service that SERVPRO of San Gabriel can handle, don't hesitate to contact them and get a bid.

We speak Mandarin and Cantonese. We can help you coordinate with your insurance company..

Give us a call! 626-478-0286

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