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Why Us? We Have a “Restore First” Mentality | SERVPRO® of San Gabriel
6/11/2019 (Permalink)
One of the reasons you should call us first when disaster strikes is that we get there faster. But that is not the only reason why we should be one of your first calls if the worst should occur.
When it comes to your property, aided by the use of specialized equipment and cleaning techniques, our technicians have a “restore first” mentality. This mentality helps to reduce the interruptions to your life and helps get your home or business back to pre-disaster condition.
Knowing the first steps to take after a fire has damaged your property is daunting, but that’s why we are here! Once you contact us, our team springs into action.
Because every fire damage event is different, our highly trained team will develop a unique solution that is tailored to your needs; however, the general process remains the same.
Here are the steps that are included in our process:
1. Emergency contact. When you make your initial contact with us, you will be asked a series of questions regarding the fire damage. This helps us make sure our team is dispatched with the appropriate equipment and resources.
2. Inspection and fire damage assessment. As the team arrives, they will inspect and test adjoining rooms of the property to determine the extent of fire, smoke and soot damage. This helps us determine the right plan of action moving forward.
3. Immediate board-up and roof-tarp service. There’s a pretty good possibility your window, walls and roofs will be compromised by fire damage, so we will make sure that your property is secure and protected from further damage by boarding up missing windows and walls and placing a tarp on damaged roofs.
4. Water removal and drying (if water damage is present). Since water damage is a byproduct of fire damage, we immediately begin the removal process for all wet items. Dehumidifiers and air movers are brought in to remove the remaining water and finish up the drying process.
5. Removal of smoke and soot from all surfaces. Through the use of specialized equipment and techniques, we are able to remove smoke and soot from ceilings, walls and other surfaces.
6. Cleaning and sanitizing. When possible, we will clean your restorable items and structures. Not only will they be cleaned, but industrial air scrubbers and fogging equipment are used to help remove odors.
7. Restoration. The final step in getting your property back to pre-fire condition is restoration. This can include minor repairs like replacing drywall, painting and installing new carpet, as well as possible major repairs like reconstruction of damaged areas.
Remember, if you need us, we’ll be there—no matter the time or day. The team of highly trained restoration experts at SERVPRO® of San Gabriel is available for emergency cleanup and restoration services 24 hours a day, seven days a week.